Refund policy

We have a 7-day return policy, which means you have 7 days from the date of purchase.

Return Conditions

    • Opened Appliances: Appliances that have been opened or installed must be returned within 7 days of delivery or pickup. You must report any damage, defects, or dissatisfaction within this timeframe. The appliance must be in its original condition, with all components, manuals, and accessories included.
    • Unopened Factory-Sealed Appliances: Returns of unopened appliances within 14 days require the item to be in its original, undamaged, factory-sealed packaging.
    • Damaged or Defective Items: If an appliance is delivered damaged or defective, you must notify us within 7 days of delivery or pickup. For online orders, you should inspect the appliance with the delivery driver present and refuse delivery if damage is evident. For in-store purchases, inspect the appliance before leaving the store.
    • Non-Returnable Charges & Restocking Fee: Delivery, installation, haul-away, uninstallation, labor, and other service charges are non-refundable once performed. Returned items are subject to a 20% restocking fee and must be returned to the original store of purchase unless return pickup has been approved.

    • Return Uninstallation Charges: If an appliance has been installed and must be uninstalled for an approved return, the following charges apply:

      • Standard Refrigerators: $150
      • Washers: $150
      • Dryers: $150
      • Ranges: $150
      • Over-the-Range Microwaves: $150
      • Range Hoods: $150
      • Built-In Refrigerators: $550

      Additional charges may apply for specialty installations, difficult access, cabinetry removal, plumbing, electrical, gas-line work, or other labor beyond a standard uninstallation.

    • Return Pickup Charges: If The Discount Appliance Store is required to pick up an approved return from the customer's location, a return pickup charge will apply based on mileage from our store:

      • 0–12 miles: $50
      • 13–20 miles: $100
      • 21–35 miles: $150
      • 36–50 miles: $200
      • 51–70 miles: $250

      Return pickup charges are separate from and in addition to any original delivery charge, uninstallation charge, restocking fee, installation charge, haul-away charge, or other applicable service fee.

    All returns are subject to inspection and approval. Refunds, if applicable, will be calculated after all non-refundable charges, applicable restocking fees, uninstallation charges, return pickup charges, and other authorized deductions have been applied.

Return Process

  • In-Store Purchases: Returns must be made at any Discount Appliance Store location. Bring the appliance, all original packaging, accessories, and proof of purchase (receipt, order confirmation, and credit card used for payment).

  • Online Purchases: Contact our Customer Service team at 240-339-5163 within 7 days to initiate a return. For large appliances, we may arrange a home pickup if eligible for an additional fee, or you may return the item to a store location. 

  • Proof of Purchase: A valid receipt, order confirmation, and the credit/debit card used for the purchase is required for all returns. If you lack proof of purchase, we cannot issue you a return.

  • Refunds: Refunds will be issued to the original method of payment within 7-10 business days of processing the return, depending on your financial institution. 

Additional Information

  • Manufacturer Warranty: If a return is not initiated within the 7 day window for opened appliances, you may need to contact the manufacturer for warranty service. Contact our Customer Service team for assistance with manufacturer contact information.

How to Register Your Manufacturer Warranty

For Whirlpool, Maytag, KitchenAid, Amana, and JennAir appliances, warranty registration can be completed online through the manufacturer's official registration website.

When registering your appliance, you will typically need:

  • Model number
  • Serial number
  • Purchase date
  • Retailer/store information
  • Proof of purchase or sales receipt

The model and serial number can usually be found on the appliance's manufacturer identification label. The location varies depending on the appliance type.

Important: Manufacturer warranty registration does not replace your proof of purchase. Please retain your original receipt or invoice, as the manufacturer may request it when scheduling warranty service.

If you need assistance locating your model or serial number or completing registration, please contact our Customer Service team at: cs@thediscountappliancestore.com or 240-339-5163.